Shipping, Cancellation & Returns
Our postage rates are £4 to the UK and £6 to the rest of the world. Free worldwide shipping on orders £80 and over.
While we aim to send orders out by the same working day and usually succeed in doing so, sometimes unavoidable delays occur: weather, bank holidays, industrial action and suchlike. So, while we generally get your order to you in a few days, for orders shipped within the UK you need to allow 21 days for delivery, 31 days for Europe and 6 weeks for all other destinations. However, it is a very rare occurrence for orders to take the full delivery time. If it hasn't arrived by that time, you should email our Mail Order department on email@example.com or telephone 01636 526886 and we'll sort it out.
In the unlikely case of something going wrong, your first contact should be our Mail Order department. They'll be able to deal with 90% of any problems, and they'll be able to pass you on to the relevant people if they can't.
We aim to ship all our orders out on the same working day they are received. This means that if you want to cancel your order, you need to contact us by 3:30pm GMT. After that time your order will probably be in the post and you will need to return it to us for a refund.
Returns & Replacements:
Foundry Miniatures LTD complies with the Consumer Contracts Regulations, so a customer has the right to cancel their order without giving a reason. A customer may return any item within 14 working days of receipt for a full refund.
The goods must be returned in the condition that they were first supplied. Please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation.
Missing items, damaged goods or any other problems should be reported either by email or by post within 14 working days of receipt. The items may be returned for a full refund (including postage) or replacement. Foundry Miniatures LTD will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Foundry Miniatures LTD’s only obligation shall bb e to refund the full purchase price of the items.
SHIPPING is FREE on orders of £80.
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