Foundry Miniatures Ltd complies with the ‘Consumer Contracts Regulations', so a customer has the right to cancel their order without giving a reason. A customer may return any item within 14 working days of receipt for a full refund of the products purchased, excluding postage charges.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation.
Missing items, damaged goods or any other problems should be reported either by email or by post within 14 working days of receipt. The items may be returned for a full refund (including postage) or replacement. Foundry Miniatures Ltd will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Foundry Miniatures Ltd’s only obligation shall be to refund the full purchase price of the items.